How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

If you booked directly with us, you can pay via our website by signing up/logging into MyTrafalgar. You'll just need your name and booking reference (for example B123456).

Alternatively, you can contact us via chat or email at contactus@trafalgar.com and we will send you a one-time secure payment link to make a payment. If needed our reservations team is available to take payment over the phone. Please note that we are experiencing higher-than-normal wait times.

If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.

We require all our guests to register before they travel. Every travel moment counts so we do this to ensure that your trip runs seamlessly, and it also means we can contact you in the unlikely event of an emergency. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations etc.

Europe, North & South America, Australia & New Zealand trips
Once registered, you will find all your itinerary details, be able to download your e-Documents and meet your Travel Director online.

Africa & Asia trips
Unfortunately, our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the trip or online. Rest assured, the quality of your on-trip experience will still be impeccable and they are looking forward to meeting you on trip.

We highly recommend guests purchase travel insurance prior to your trip. Please ensure you add the details of your insurance to the MyTrafalgar portal.

Your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events.

Please see information on Luggage Allowance.

Our standard luggage allowance provides for one main case and one piece of hand luggage per guest.

Main case - not exceeding 23kg (50lbs), with dimensions not exceeding 76cm x 45cm x 25cm (30” x 18” x 10”).

Hand luggage - not exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment. Telescopic handles or wheels not permitted.

So your driver and the hotel porters can safely lift and transport your suitcase throughout your holiday, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Baggage allowances vary from airline to airline and you should check with your chosen carrier for details prior to travel.

Internal flights included in Trafalgar Asia and Egypt tours, the luggage allowance is usually 20kg (44lbs).

East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

Information about border crossings and visas, entry requirements varies by destination. Please check the destination you're visiting below for more information:

Europe trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on your holiday.

Guests are advised that only the countries you plan to visit can provide up-to-date information about their specific visa requirements. Guests should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Please check your itinerary carefully. Remember that requirements vary based on a passport's place of issue and that the process can take time.

Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country for example an ETA when transiting through UK & Ireland.

Please ensure that you carry proper identification with you at all times, as border crossings will need to see your entry documents and passports. Usually crossing borders is a very straightforward process that is managed by your Travel Director. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.

United Kingdom and Northern Ireland trips incl. transiting travellers

From January 8, 2025 UK law requires travellers both entering and transiting through the UK and Northern Ireland to obtain an Electronic Travel Authorization (ETA) which must be obtained in advance of travel. It costs £10 and is valid for 2 years.

This is a tiered approach, with application for passports including but not limited to US, Canada, Australia, New Zealand and Singapore, open from November 27, 2024. For a full list of passports requiring the ETA for entry from January 8, 2025 or to start your application, visit the UK Government website.

For many other passport holders, you can still travel without an ETA until April 2, 2025 date but will require an ETA after this date. Applications for travel after this date will open on March 5, 2025. For full details please visit the UK Government website.

For more information, read our helpful ETA page. For all other entry requirements please check with your nearest consulate.

USA trips incl. transiting travellers

US law requires travellers both entering and transiting through the United States are required to obtain an Electronic System for Travel Authorization (ESTA) which must be obtained in advance of travel. ESTA applications can be made at the U.S. Customs and Boarder Protection website.

Rest of the World trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks before your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

If you booked directly with us, you can pay via our website by signing up/logging into MyTrafalgar. You'll just need your name and booking reference (for example B123456).

Alternatively, you can contact us via chat or email at contactus@trafalgar.com and we will send you a one-time secure payment link to make a payment. If needed our reservations team is available to take payment over the phone. Please note that we are experiencing higher-than-normal wait times.

If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.

We accept credit/debit card payments (Visa, MasterCard) and PayPal.

If you would like to give someone your travel credit all you need to do is send us an email to contactus@trafalgar.com. Please include:

• Your name
• Original booking number
• Name of the new guest
• New booking number

Trafalgar will then reach out to verify and move everything over as requested.

Our trip deposit amount and full payment due date depends on your trip level. You can check the trip level for your trip, which vary according to when you booked and when your trip departs.

For bookings made after 15 August 2023 please see the relevant Booking Conditions and Trip Deposit Levels.

Or for bookings made before 15 August 2024 please see the relevant Booking Conditions and Trip Deposit Levels.

All payment dates and amounts are also on your invoice. Please note, deposit and full payment terms may vary for special offers.

Once you have placed a deposit on a vacation, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection.

This deposit protection allows you to use your base deposit of R3000 towards a future vacation within the next 5 years. All you have to do is contact us. or speak with one of our agents to provide the details of your reservation.

Yes. You can secure your place on a tour using our free booking hold. Unless you are booking a departure that features a Last Minute Deal, we can hold your booking for 3 days free of charge. Last Minute Deals are payable on booking.

The MyTrafalgar portal enables you to register and personalise your upcoming trip with us.

What are the benefits of registration?

Personalisation
We will be able to personalise your trip based on your interests, dietary and rooming preferences.

Ease of travel

• Your trip will be seamless, from hotel check-ins to passports and security checks.
• We will have your emergency contact details on file in the unlikely case we’ll ever need them
• You can view your itinerary and trip map day-by-day and check all the relevant travel and booking details
• You can unlock your e-documentation

Social Connection

• Connect with fellow guests and the Travel Director, prior to and during the trip
• Send updates to social networks
• Receive daily trip news and itinerary updates from your Travel Director

We require all our guests to register before they travel. Every travel moment counts so we do this to ensure that your trip runs seamlessly, and it also means we can contact you in the unlikely event of an emergency. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations etc.

Europe, North & South America, Australia & New Zealand trips
Once registered, you will find all your itinerary details, be able to download your e-Documents and meet your Travel Director online.

Africa & Asia trips
Unfortunately, our Africa and Asia Travel Directors do not have the same level of access to passenger details as on other destination tours, so you will not be able to connect with them prior to the trip or online. Rest assured, the quality of your on-trip experience will still be impeccable and they are looking forward to meeting you on trip.

Once registered, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure on the MyTrafalgar travel portal, and also access a number of social interaction tools.

We highly recommend guests purchase travel insurance prior to your trip. Please ensure you add the details of your insurance to the MyTrafalgar portal.

Your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events.

The weather in your travel destination may vary. We would suggest that you pack layers of clothing. Apps such as Packr and PackPoint will give you great packing tips based on forecasted weather.

A light waterproof jacket may also be useful and a sun hat during the summer months.

Bear in mind that some excursions will take in visits to cathedrals or other religious locations where there may be a restriction on shorts / mini-skirts and bare shoulders.

A comfortable pair of flat shoes /trainers for walking is essential as you may be visiting cities and sites with cobbled streets and uneven terrain.

Useful items that you may wish to pack can include:

• Phone charger
• Medication
• Adaptor plug
• Travel iron
• Carry bag
• Travel pillow
• A photocopy of your hotel contact list & travel documents documents
• A photograph of your luggage contents for reference

Please see information on Luggage Allowance.

Our standard luggage allowance provides for one main case and one piece of hand luggage per guest.

Main case - not exceeding 23kg (50lbs), with dimensions not exceeding 76cm x 45cm x 25cm (30” x 18” x 10”).

Hand luggage - not exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment. Telescopic handles or wheels not permitted.

So your driver and the hotel porters can safely lift and transport your suitcase throughout your holiday, we strongly recommend that you test the weight of your baggage prior to travel. You should be able to lift and comfortably transport it for short distances.

Baggage allowances vary from airline to airline and you should check with your chosen carrier for details prior to travel.

Internal flights included in Trafalgar Asia and Egypt tours, the luggage allowance is usually 20kg (44lbs).

East Africa safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.

For safety reasons, small rolling suitcases are not permitted inside the coach. As our coaches have large windows, there is minimal space to store them securely overhead or under the seat. Suggested carry-on is a soft-sided bag similar to backpack, tote bag, etc.

When planning how much money to bring, we suggest that you consider such things as spending money for meals that are not included e.g. lunches and beverages, alcoholic drinks etc. Any Optional Experiences/sightseeing trips that you may wish to purchase, as well as shopping, gratuities and any incidentals such as laundry or dry cleaning and so on.

If you plan to purchase local currency before you travel we suggest that you request notes of smaller denominations as many local stores and restaurants may not be willing to accept the higher ones.

While most major credit cards are generally accepted by shops and hotels worldwide, you may find that there is a minimum charge for using them. It is also becoming more common for identification to be requested when making payments by credit card, so remember to carry your passport or driver’s license with you. Visa, American Express or MasterCard are widely accepted in most shops and restaurants.

No, pre-paying gratuities is not required.

We offer this option because many guests like to budget for all elements of their vacation. Gratuities can be pre-paid during the online booking process or alternatively, Contact Us if you'd like to add this to your booking. The pre-paid gratuities option is not available on our Asia and Africa trips.

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.

Packr and PackPoint will give you great packing tips based on forecasted weather. Weather Channel or Accuweather are the most popular weather apps to keep up to date with the local weather of the places you will go.

Duolingo will have you covering off the basics of a local language for just 5 minutes a day. Google Translate is great for quick translations.

At Trafalgar, our younger guests are just as important as our older ones, so we’ve taken care to craft action-packed itineraries that’ll impress children aged five years or older. All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare. Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are travelling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is travelling internationally: With one parent or guardian; Without a parent; Alone; With an adult who is not a parent or guardian. If the travelling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-travelling parent has custody, the travelling parent will need notarized consent from the non-travelling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.

It is a culturally sensitive approach to travel, defined by a deep respect for the environment and the communities you encounter. You foster relationships that contribute positively to the socioeconomic fabric and environmental preservation of the places you visit. Your travel experiences are educational, teaching you about environmental sustainability, diverse local cultures, and empower both you and local communities to thrive together.

From educating you, the traveller, to supporting local and remote communities, funding environmental conservation, and providing income for millions globally, sustainable travel not only protects the people and finite resources of our planet, but also safeguards travel for future generations to come.

An easy win is to be more conscious of your waste: always use a refillable drinking bottle, bring your own shopping bags, and compost your food scraps. You could also choose to spend your money on travel operators and establishments with good sustainability track records, or use more sustainable transport options like coach or train.

When planning a holiday always look for travel operators who are actively addressing sustainability i.e. with climate action plans and sustainability strategies, ensure investing in finding better, more sustainable solutions. You can also pack your own drink bottle, always dine locally and support small local businesses.

Climate Action refers to any steps taken to address climate change and its impacts, and is one of our focus UN SDGs: Goal 13.

Stopping global warming takes a global effort. That's why it's more important than ever to choose travel providers who put sustainable travel at the forefront. Read our climate action plan for more information on how we actively address our emissions.

Information about border crossings and visas, entry requirements varies by destination. Please check the destination you're visiting below for more information:

Europe trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on your holiday.

Guests are advised that only the countries you plan to visit can provide up-to-date information about their specific visa requirements. Guests should contact the nearest embassy or consulate of the countries they plan to visit well in advance of travel. Please check your itinerary carefully. Remember that requirements vary based on a passport's place of issue and that the process can take time.

Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country for example an ETA when transiting through UK & Ireland.

Please ensure that you carry proper identification with you at all times, as border crossings will need to see your entry documents and passports. Usually crossing borders is a very straightforward process that is managed by your Travel Director. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.

United Kingdom and Northern Ireland trips incl. transiting travellers

From January 8, 2025 UK law requires travellers both entering and transiting through the UK and Northern Ireland to obtain an Electronic Travel Authorization (ETA) which must be obtained in advance of travel. It costs £10 and is valid for 2 years.

This is a tiered approach, with application for passports including but not limited to US, Canada, Australia, New Zealand and Singapore, open from November 27, 2024. For a full list of passports requiring the ETA for entry from January 8, 2025 or to start your application, visit the UK Government website.

For many other passport holders, you can still travel without an ETA until April 2, 2025 date but will require an ETA after this date. Applications for travel after this date will open on March 5, 2025. For full details please visit the UK Government website.

For more information, read our helpful ETA page. For all other entry requirements please check with your nearest consulate.

USA trips incl. transiting travellers

US law requires travellers both entering and transiting through the United States are required to obtain an Electronic System for Travel Authorization (ESTA) which must be obtained in advance of travel. ESTA applications can be made at the U.S. Customs and Boarder Protection website.

Rest of the World trips
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. You are responsible for obtaining all necessary visas before the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks before your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.

We highly recommend guests purchase travel insurance prior to your trip. Please ensure you add the details of your insurance to the MyTrafalgar portal.

Your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events.

Europe tours
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

You might be concerned about enhanced airport security measures about the quantities of liquids that you can carry aboard a plane preventing you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you're entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. For example, you can avoid any issues at airport customs in Spain by having your prescription drugs and doctor’s letter readily available. However, not all European countries have the same regulations.

Everyday over-the-counter medicines are not carried on the coach. Your Travel Director will be able to advise you where to purchase items if needed.

Please contact your doctor or health care provider before travelling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must follow entry, health and other requirements of the countries visited during your trip.

You can keep informed of current health news by visiting the Travel Health Pro website.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.

Please notify Trafalgar of any disability requiring special assistance prior to travelling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those travelling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc.

Rest of the world
To ensure a healthy and enjoyable trip, we strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc.

You might be concerned that enhanced airport security measures concerning the quantities of liquids that you can carry aboard an aircraft will prevent you from taking your medication on flights. However, as long as your medication is accompanied by the relevant documentation from your doctor (a doctor’s note or letter should be fine), you're entitled to take it with you on board your flight.

We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you. Please also contact your doctor or health care provider before travelling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must comply with entry, health and other requirements of the countries visited during your trip.

Guests should advise of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention.

Please notify Trafalgar of any disability requiring special assistance prior to travelling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those travelling with a disability. A companion should always accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc.

Travel vaccinations
This will depend on the destinations you are travelling and your personal health circumstances. Be sure to speak to your Travel Agent or doctor to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday.

Vaccination against Covid-19
Covid-19 vaccination is not mandatory to travel with Trafalgar however we strongly advise that guests are vaccinated against Covid-19 before travelling.

Wheelchair
Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance

Motorised scooter
Not all itineraries will be able to accommodate a motorised scooter, but it is important that we look into all elements of the vacation and our guests needs.

For all specific requirements, including requests such as this, Please tell us at the time of booking if you plan to bring a wheelchair or a motorised scooter to ensure we can meet your needs.

You can add your dietary request by logging into your MyTrafalgar profile and selecting 'Personalise Your Trip' on the right-hand side. This will allow you to inform us of any dietary requirements or other vacation needs.

Please visit Contact Us to find out how you can get in touch.

Unfortunately, due to extremely high call volumes, our call wait times are currently very long. You can search and book a trip online and manage your booking via our MyTrafalgar service.